FAQ'S

 

What kit is currently shipping?

The Keegan Ales Kit! We've partnered with the popular upstate New York brewery to provide a California Common recipe to brew at home. The kit will start shipping in early February 2018.

Are gift subscriptions available?

Yes! During the shipping section of checkout, simply check the box for “This kit is a gift” and input the address of the recipient in the shipping section.

When can I expect my first shipment?

If we aren't sold out of our current kit, we will ship out within two weeks of when you begin your membership. You will receive an email notification when your kit has shipped, and it will include a tracking link! For subsequent/recurring kits, we ship out within the first two weeks of every other month (January, March, May, etc). If we are unable to charge the credit card on your account, this is likely because it has expired—in this case, we will wait to send your BREWMATES kit until we can get in touch with you or until we see that the billing info has been updated.

What is your cancellation policy?

Brew-As-You-Go subscribers can cancel their BREWMATES subscription(s) at any time. There is no cancellation fee. Brew-As-You-Go subscribers are billed at the time of purchase, and then on the 1st day of each shipping month (January, March, May, etc) — so the subscription can be canceled or paused anytime before that date to avoid receiving the current BREWMATES kit. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term. Since annual subscriptions afford a $40 discount for a year of kits, they are nonrefundable.

I just signed up for a BREWMATES subscription! What will I receive in my box?

Welcome to the BREWMATES family. In each kit, you will receive all the ingredients to make the kit's recipe, a detailed recipe card with tips and tricks, and a special promotional item from the featured brewery (think koozie, keychain, tasting glass, etc).

When will I be billed for my BREWMATES subscription?

If you order today, you will be billed right away to reserve your membership. After that, all Brew-As-You-Go subscribers will be billed on the 1st day of the shipping month (every other month from the first kit received), going forward, until the membership is paused or cancelled. Annual subscribers are charged upon purchase, and then again one year later—on the first day of the sixth shipping month of the subscription cycle (e.g. if the first kit you receive is for January 2017, the billing cycle will renew on January 1, 2018. Of course, you can cancel any time before the billing cycle renews.

Do I have to be an experienced homebrewer to get started with BREWMATES?
No!