FAQ'S

 

What kit is currently shipping?

The Keegan Ales Kit! We've partnered with the popular upstate New York brewery to provide a California Common recipe to brew at home. The kit will start shipping in early February 2018.

Are gift subscriptions available?

Yes! You may order a single kit as a gift (even for yourself). Single kits are limited and are while supplies last. CLICK HERE to order a single kit.

When can I expect my first shipment?

If we aren't sold out of our current kit, we will ship out within two weeks of when you begin your membership. You will receive an email notification when your kit has shipped, and it will include a tracking link! For subsequent/recurring kits, we ship out within the first two weeks of every second month in the kit cycle (February, April, June, etc). If we are unable to charge the credit card on your account, this is likely because it has expired—in this case, we will wait to send your BREWMATES kit until we can get in touch with you or until we see that the billing info has been updated.

When will I be billed for my BREWMATES subscription?

Pay-As-You-Go and Annual subscribers are billed at the time of purchase, and then subsequently on the purchase date either annually or every other month depending on when they ordered -  so the subscription can be canceled or paused anytime before that date to avoid receiving the current BREWMATES kit.

What is your cancellation policy?

Brew-As-You-Go subscribers can cancel their BREWMATES subscription(s) at any time. There is no cancellation fee. Pay-As-You-Go and Annual subscribers are billed at the time of purchase, and then subsequently on the purchase date either annually or every other month -  so the subscription can be canceled or paused anytime before that date to avoid receiving the current BREWMATES kit. Annual subscribers can pause, modify, or cancel their subscriptions anytime before their 12-month cycle renews. Annual subscription cancellation requests are made effective at end of the annual term. Since annual subscriptions afford a $60 discount for a year of kits, they are nonrefundable.

I just signed up for a BREWMATES subscription! What will I receive in my box?

Welcome to the BREWMATES family. In each kit, you will receive all the ingredients to make the kit's recipe, a detailed recipe card with tips and tricks, and a special promotional item from the featured brewery (think koozie, keychain, tasting glass, etc).

Do I have to be an experienced homebrewer to get started with BREWMATES?
No!